Enterprise Terms of Service
Last updated: September 15, 2026. Standard terms governing enterprise software consulting, custom application engineering, cloud infrastructure orchestration, and ongoing maintenance retainers.
1. Engagement & Statements of Work
These Terms of Service apply to all software engineering, system architecture, ERP design, and digital consulting services provided by Generic Bytes. Specific deliverables, sprint schedules, milestones, and compensation terms are detailed in executed Statements of Work (SOW) or Master Services Agreements (MSA).
2. Intellectual Property & Ownership
Upon receipt of full payment for agreed milestones, all bespoke software source code, database architectures, user interface designs, and custom algorithms developed specifically for the client transfer 100% to the client. Generic Bytes retains rights only to pre-existing proprietary developer accelerators, boilerplates, and open-source packages governed by their respective licenses.
3. Service Level Agreement & Availability
For enterprise clients under active managed cloud or DevOps maintenance contracts, Generic Bytes guarantees a 99.95% system uptime SLA on cloud infrastructure engineered and managed by our squad. Critical priority incident response times are guaranteed within 15 minutes 24/7/365.
4. Warranties & Code Quality Guarantee
Generic Bytes provides a 90-day post-deployment warranty period covering bug fixes, regression remediation, and performance tuning for all delivered custom codebase milestones at zero additional cost, provided changes are not caused by unauthorized third-party modifications.
5. Confidentiality & Non-Disclosure
Both parties agree to protect and treat as strictly confidential all proprietary business data, client metrics, source repositories, API keys, and strategic roadmaps. Non-disclosure obligations survive indefinitely beyond project completion.