Lafz by Generic Bytes
Delete your account
Lafz is developed by Generic Bytes. This page explains how to delete your Lafz account and the data linked to it, with or without the app installed.
1Delete your account in the app
In the app Fastest
- Open Lafz and tap the gear icon on the Home screen to open Settings.
- Tap your name at the top of Settings to open Account.
- Scroll down and tap Delete account.
- Type DELETE to confirm and tap Delete my account.
If you signed in a while ago, you may be asked to sign in again first. Your account is removed straight away and the app continues as a new guest.
Without the app
Email [email protected] from the email address linked to your account, with the subject Delete my Lafz account.
We may ask you to confirm you own the account before deleting it. We reply within 7 days and complete the deletion within 30 days.
2Played as a guest?
Guests don't have an account, so there is nothing to delete on our servers. Your games and statistics are stored only on your phone:
- Android: Settings › Apps › Lafz › Storage › Clear storage, or uninstall the app.
- iPhone: press and hold the Lafz icon, then Remove App › Delete App.
Anonymous usage data from guest play is not linked to your name or email and is deleted automatically, as described below.
3What is deleted and what is kept
Deleted
- Your profile: display name, email address and avatar
- Linked sign-in methods (Google, Apple, Facebook or email)
- Cloud backup of statistics and streaks
- Finished daily puzzles and game history
- Hint balance and hint history
- The copy of this data on the phone you delete from (in-app deletion)
Kept, and why
- Purchase records, held by Apple, Google and RevenueCat for as long as tax law requires. Remove Ads stays tied to your store account and can be restored.
- Anonymous analytics for up to 14 months, not linked to your name or email.
- Crash reports for up to 90 days.
- Your deletion request email for up to 12 months, as a record that we handled it.
4How long it takes
| Request | What happens | Time |
|---|---|---|
| In the app | Account and cloud data removed from our live systems | Immediately |
| In the app | Copies in backups removed | Within 30 days |
| By email | We confirm your request | Within 7 days |
| By email | Account and cloud data deleted, including backups | Within 30 days |
5Signed in with Facebook?
This page is also our data deletion instructions for Facebook Login. Follow either option above. You can also remove Lafz from your Facebook account under Settings & privacy › Settings › Apps and websites; this stops Lafz receiving your Facebook details but does not delete your Lafz account.
6More information
Deleting your account does not refund purchases; refunds are handled by Apple or Google. Read our Privacy Policy for full details of what we collect and how long we keep it. Questions? Email [email protected].