The short version
- You don't create an account, and we never ask for your name, email, phone number or location.
- Your levels, coins and settings are saved on your device, not on our servers.
- Google services in the game (Firebase and AdMob) collect device identifiers and usage data to measure the game, fix crashes and show ads.
- Ads are personalised only if you agree. You can change that any time in Settings › Privacy choices.
- We don't sell your personal information.
1. Who we are
Sprout Stack: Merge Sort Puzzle (the “game”) is developed and published by Generic Bytes, Lahore, Pakistan (“we”, “us”). This policy explains what information the game uses, why, and the choices you have. It applies to the Android and iOS versions of the game and to this website.
2. What the game collects
The game does not have accounts. The information below is either kept on your device or collected by the Google services built into the game.
| Information | Where it goes | Why |
|---|---|---|
| Game progress, coins, boosters, album, streaks and settings | Stored only on your device | To save your game. We can't see it. |
| Gameplay events (levels started and finished, moves, boosters used, screens viewed), app instance ID, device model, OS version, language, country (from IP, not stored as IP) | Google Firebase Analytics | To see which levels are too hard, where players stop, and how features are used |
| Crash reports: stack trace, device state, installation ID | Google Firebase Crashlytics | To find and fix crashes |
| Installation ID | Google Firebase Remote Config | To deliver settings such as level packs, prices and ad frequency without an app update |
| Advertising ID (Android) or IDFA (iOS, only if you allow tracking), IP address, device information, ad views and taps | Google AdMob and the ad partners listed in the consent form | To show ads, limit how often you see them, measure them and prevent fraud |
| Purchase details: product, purchase token, order time | Google Play or the App Store, and the game on your device | To give you what you bought and restore it later. We never receive your card or payment details. |
| Your email address and message, if you contact us | Our support inbox | To answer you |
Reminders such as “Daily puzzle ready” are scheduled on your device. Turning them off in Settings or in your phone's settings stops them.
3. What we don't collect
The game does not ask for or collect your name, email address (unless you write to us), phone number, contacts, photos, camera, microphone or precise location. There is no chat and no way to share content with other players.
4. Ads and your choices
The free version shows ads served by Google AdMob. If you are in the European Economic Area, the UK or Switzerland, the game asks for your consent before showing personalised ads, using Google's consent tool. If you decline, you still see ads, but they are not based on your interests.
- Change your consent: Settings › Privacy choices.
- Android: reset or delete your advertising ID in your phone's Settings › Privacy › Ads (the path varies by phone).
- iPhone and iPad: the game asks before it tracks you. You can change this in Settings › Privacy & Security › Tracking.
- Remove Ads: the Remove Ads purchase stops banners and full-screen ads. Rewarded videos stay optional.
Learn how Google uses information from apps that use its services at policies.google.com/technologies/partner-sites.
5. Why we're allowed to use it
If data protection laws such as the GDPR apply to you, we rely on:
- Consent for personalised advertising and, on iOS, for tracking. You can withdraw it at any time.
- Legitimate interests for analytics and crash reporting, so we can keep the game working and improve it. You can object by contacting us.
- Performing our contract with you for delivering and restoring purchases.
7. How long data is kept
| Data | How long |
|---|---|
| Data on your device | Until you uninstall the game or clear its data |
| Analytics events | 14 months, then deleted automatically |
| Crash reports | 90 days |
| Advertising data | As set out in Google's policies |
| Support emails | Up to 12 months after your request is resolved |
8. Your rights
Depending on where you live, you may have the right to access, correct or delete your personal data, to object to or restrict how we use it, to data portability, and to withdraw consent. You can also complain to your local data protection authority.
Because there are no accounts, we can only find analytics and crash data linked to your device through its Player ID. You'll find it in the game under Settings › About. To make a request, email us with your Player ID. See Delete your data for step-by-step instructions. We reply within 30 days.
9. Children
The game is suitable for all ages but is not directed at children under 13 (or under 16 in the EEA). We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, contact us and we will delete it.
10. Security and international transfers
Data sent from the game travels over encrypted connections, and our service providers protect it with industry-standard measures. Google may process data in the United States and other countries. Where required, transfers are covered by safeguards such as the European Commission's Standard Contractual Clauses.
11. Changes to this policy
We may update this policy when the game or the law changes. We'll change the effective date at the top, and for significant changes we'll tell you in the game before they apply.
12. Contact
Generic Bytes, Lahore, Pakistan. For privacy questions or requests, email: